Outsourcing Services | 8 steps to successful Outsourcing | Outsourcing FAQs
IT Outsourcing > Outsourcing Services
ihotdesk provide a comprehensive range of IT and Communication outsourcing services that are suitable for small and mid-sized companies. We also have services that compliment and extend the delivery for an in-house IT support department of a large business.
Help desk
Providing a single point of contact for any technology or application problem that customers (end-users) suffer. People can telephone or email their issue through to our team, who records the issue on our customer management system and speedily allocates to the service technicians who will resolve the query.
We take responsibility for any query so your people only need to have one point of contact. We’re not just here to take problem calls for things that are not working. We are available for those ‘How do I?’ questions you have.
Telephone and Remote assistance
A team of people are on hand to provide a personal remote service to your business. Providing a personal service is important, so we structure our delivery team into small teams, which allows our people to get a detailed understanding of your technology and build relationships with your people. We are not a call centre, where your call will be handled by people that do not know or appreciate your business.
Our people have a wide and deep technical knowledge of Microsoft networks and applications. We have tools available that allow us to see exactly what is on your computer and with your permission we can take control of your computer remotely, allowing us to resolve your query fast.
Deskside assistance
There will be times when face to face support is needed. Depending on the size of your company, and at times culture, we have people based at your premises full-time, part-time or occasionally when you need on-site support.
Our people are personable and trained to a high level, both technically and with our unique customer service skills.
Server management and administration
If your network or servers are malfunctioning then the productivity of your business is affected. The data on your servers is price-less, to suffer a loss of data would be catastrophic to your business.
We understand this. We therefore proactively manage our clients’ network and check their data backups each day, including Saturday mornings. Our daily checks are completed before your business day starts, so we can remedy any issues that may have occurred overnight.Â
Included in the service is a monthly on-site health check. This is preventative maintenance for your network servers, which includes applying the latest Microsoft patches and housekeeping operations.
The administration of your network is also our responsibility. So the creations of new accounts, password resets are all handled by us. Simply log your request with our Helpdesk.
Firewall management – hotFirewall
Security of your computers and network servers is essential. Your always-on broadband internet connection is an open door for threats from the internet if not properly secured.
hotFirewall is a managed service that includes the supply, installation and management of a firewall that will keep your data secure and network in a healthy state.
Telephone system administration
ihotdesk take care of support and administration of your Mitel or Avaya telephone system. Whether it is making changes to a particular telephone extension, adding someone to group pickup or a fault with a handset or line. We resolve the issue so you can get on with business.
Application and database support
Our team supports all Microsoft Office Applications, so we can help with any queries your end-users may have. We are not here just to fix problems; we answer a whole manner of queries, from how do I create a pivot table in Excel, to how do I change my views in Outlook.
We also manage and provide SQL Server database support for our clients. Many line of business applications use SQL Server, such as accounting, sales orders and customer relationship applications. ihotdesk take responsibility for database management for your critical business databases. We also have SQL report writing and querying skills so can help here too.
ICT manager
The size of your company and sometimes the nature of your business; will determine whether your business will need a senior management figure that is seen as Head of IT.
ihotdesk have several consultants that perform the role of ICT Manager for our clients. These assignments are typically part-time and are for one or two days per week. The ICT manager works at board and senior management level within your business, so to understand your company plans. The IT manager then builds an ICT roadmap to ensure that your IT and Communications systems can support the company plan.
The ICT manager will assume the position of interface between the IT and Communication functions and suppliers to your business and your employees. The ICT manager will give direction to your suppliers, deal with service escalations and priority setting and lead any projects and change programmes.
Occasionally large clients use us for interim IT manager assignments, which allow them time to hire a full-time recruit.
Added value services
We have a range of other services which compliments our Outsourcing services.
Managed email security
Each email that is received by your business is scanned for viruses, spam and un-wanted content before it reaches your email server, thereby providing optimum protection for your network servers and reducing the traffic on your broadband connection.
On-line Data Backup
ihotdesk recommend daily backup to tape, which is the fastest method to recover your systems in the event of a major system failure. However, online backup, where your most recently changed documents and files are automatically copied to a secure data vault off-site each night, is an effective way to keep a copy of your data off-site.Â
Disaster Recovery
ihotdesk will help you to define a business continuity plan that will keep the essential ICT services running in the event of a disaster impacting your business. Once the plan is defined, we can help develop the solution. This could involve ihotdesk hosting warm-standby servers for your business or engaging a specialist third party.
Once the solution is in place, we perform an annual test on behalf of our clients, so to prove the process and provide the necessary sign-off for your auditors.
Software License management
It is essential that your business is correctly licensed for the software that you use. ihotdesk perform an audit of what software is installed and used, reconciling this with the software licenses that you have purchased.
We’ll then take responsibility for the on-going management of your software licenses; advising as to the most cost-effective methods of staying current but without wasting previous investment.
If you are looking to Outsource all or part of your IT Support in London or throughout the United Kingdom and would like to meet with one of our consultants for a no-obligation discussion please call us on 08000 321000, email us at [email protected] or request a call-back.
