Outsourcing Services | 8 steps to successful outsourcing | Outsourcing FAQs
IT Outsourcing > Medium Business
A mid-sized business is a company employing 50 to 250 employees. A small business will generally outsource the IT support function, as it cannot afford the salary of a full-time IT person (typically £35,000 to £50,000).
When a company reaches around 100 employees then there starts to be a case to hire in-house. If your IT outsourcing contract costs more than the comparable costs of hiring your own IT Support people, then you would be right to consider this action.
However, also consider the other benefits of IT outsourcing:-
- Hiring a single ICT support person means that you have no holiday or sickness cover – outsourcing provides cover year round
- One person or small team is unlikely to have the skills for every eventuality that they will come across – an established outsourcing supplier will have a wide range of skills and practical experience
- At times you need more resources. An outsourcing company will have others available that can be drafted in to cater for peak work loads.
- An outsourcing contract will provide extended service hours – your in-house IT may be on-call 24x7 but they will eventually get fed up of being called at midnight on Sunday and leave
- An employee will typically not have the same service centred attitude as an outsourcing service provider
If you have experienced poor service from an outsourcing support company, then that may sway your decision toward employing in-house, after all you can manage the person and direct their every move.
Do you really want to waste your precious time on managing technical people and providing guidance to them? Put effort into defining your business needs and then select an IT services partner who will deliver against their service commitments.
Seek an all-inclusive service package, so you have confidence as to what IT support will cost over the year. If you have suffered from adhoc billing in the past, eliminate that from the new outsourcing contract.
We have provided some tips to a successful outsourcing contract. [Learn more]
A mid-sized company may require an IT manager on a part-time basis. ihotdesk have an ICT manager service who is assigned to your business, working closely with senior management and acting as Head of IT for your company. We offer this service either on a interim basis to cover a period of change within your company or as a part-time role for a specified number of days per week.
If you are looking to Outsource all or part of your IT Support in London or throughout the United Kingdom and would like to meet with one of our consultants for a no-obligation discussion please call us on 08000 321000, email us at [email protected] or request a call-back.
