Outsourcing Services | 8 steps to successful Outsourcing | Outsourcing FAQs
IT Outsourcing > Large Business
Being the manager of an IT department brings many challenges. No doubt some of these will be familiar to you.
- The business wants you to provide an increased level of service but you can’t employ more people to deliver that service.
- The IT budget is being cut, but you have the same demands for service from the business.
- You need to deliver more innovation to the business, but your team has no time to focus on these projects as they are tied up with support.
- Your team lacks current technology skills, you need this new technology, but you can’t wait to train them and allow them to learn on the job.
- The business wants you to provide support for your users outside of core-business hours or you are required to provide support for offices in different time zones.
Working closely with an ICT partner could allow you to meet these challenges. For instance the above challenges could be addressed by:
- The business wants you to provide an increased level of service but you can’t employ more people to deliver that service.
- Consider outsourcing elements of the service, e.g. out of hours support; support for a certain function (desktop, server) or desktop applications (Microsoft office); home worker support
- The IT budget is being cut, but you have the same demands for service from the business.
- If you employ full-time contractors you may find that an outsourcing arrangement offers greater flexibility and access to skills when you need them. You may not need full-time contractors.
- You need to deliver more innovation to the business, but your team has no time to focus on these projects as they are tied up with support.
- Use outsourcing to bring in temporary cover for day to day support, freeing up your team to focus on project activities.
- Your team lacks current technology skills, you need this new technology, but you can’t wait to train them and allow them to learn on the job.
- Appoint the IT services company to deliver the IT project, but as a deliverable of the project to include your team in training them for post implementation support.
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The business wants you to provide support for your users outside of core-business hours or you are required to provide support for offices in different time zones.
- Appoint the IT services company to deliver helpdesk support outside of core-business hours or outsource the helpdesk function completely to provide 24x7 global coverage.
If you are looking to Outsource all or part of your IT Support in London or throughout the United Kingdom and would like to meet with one of our consultants for a no-obligation discussion please call us on 08000 321000, email us at [email protected] or request a call-back.
