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Working for ihotdesk

Interested in working for a young, dynamic forward thinking organisation?

Current Vacancies ::

Position: IT Service Representative

Location: London

What we are looking for

We require an accomplished Service Representative to deliver Deskside and Server support and project implementation to a range of our clients within London. You will be based from our London office, but spend the vast majority of your time out on our client sites.

You will have at least three years commercial SME IT experience, having supported a varied base of small to medium sized clients, worked with Windows 2000/XP, Active Directory, Anti Virus, backups and Exchange. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall), VPN’s, TCP/IP networking and troubleshooting. You will be able to install an Windows 2003 server with your eyes closed, but also carry out a restore from backup in a similar amount of time.

Essential Skills

  • MCSE in Windows 2000/2003 or equitant experience.
  • At least 3 year experience of providing field based support for desktops and servers (6 of this must be in the UK)
  • Experience of supporting customers remotely via the telephone
  • Experience of protecting and recovering systems using backup tapes
  • Practical experience of project management of a system through the entire life-cycle to successful implementation
  • Past experience of working alone and being self-managed
  • Proven experience of producing and maintaining technical documentation
  • Well-developed problem solving skills
  • Easy access to London

For more information please download the Job Description and Person Specification.

**** IMPORTANT ****

How to apply

To apply for this role please send us your CV and a covering letter to [email protected]. The covering letter must include the following:

  • Reason for apply for this role
  • How you meet the Essential Skills above
  • What you will bring to the role
  • Salary expectation
  • Availability

Applications without the above will be rejected without notice.


Salary: £25K + pension, bonus, overtime, 24 days holiday (excluding public holidays)

Due to the high number of responses we will only be able to contact candidates we are calling for interview.