VoIP can be used for self-service, expert says

Written by James Gardiner

VoIP can be used in a self-service capacity to help companies be more productive and efficient, an expert asserts.

Greg Anderson, global general manager for the Goldmine solution at FrontRange Solutions, writing for IT World, says firms must remember that VoIP as a technology allows them to do more with less.

He suggests that it can turn a telephony system into a self-help service, freeing up help-desk operatives from everyday enquiries regarding passwords and unlocking accounts so that they can focus on more challenging problems.

"The same increase in productivity and customer satisfaction applies in other areas of business operations, such as human resources, where routine queries about leave or payroll issues can be serviced by voice-enabled self-help technologies," he asserts.

Earlier this month, a website was launched to help businesses find the best communications solution for their needs.

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