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'Government websites inadequate'

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Breaking news from ihotdesk, the home of IT outsourcing in London:
Government websites designed to support Britons' key life events are delivering an inadequate service, according to new study.

Category Software services
16 June 2008
 
Government websites designed to support Britons' key life events are delivering an inadequate service, according to new study.

Research by technology analyst Kable found that sites tasked with assisting people through life stages including having a baby, starting a business and moving home have "ample room for improvement".

James Walker, director of Ezgov, a firm helping the public sector with online services, said that improving customer experience is essential if the government wants to drive take up of internet services and improve efficient delivery.

"More coherent online information and functionality would not only decrease the time and effort involved with finding, printing and posting multiple forms for the citizen, but would also increase effectiveness and reduce costs for government," he added.

Last week, IT repair company The TechGuys claimed running annual 'health checks' on PCs can eradicate dormant files or programmes that can take up memory and slow down computer speeds.



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