Many customers are paying too much for their broadband services, according to online services provider PlusNet.

Neil Armstrong, products and marketing director at PlusNet, said that using a bandwidth usage calculator can help prevent consumers from paying too much for excess usage they do not need.

"Many customers don't understand how much bandwidth they use, what activities contribute to heavy usage amounts or what exceeding download limits actually means for their bill," he added.

Mr Armstrong went on to say that exceeding monthly bandwidth limits can lead to penalties such as internet service providers (ISPs) restricting speeds on their accounts or making them unusable.

According to YouGov research undertaken on behalf of PlusNet, 78 per cent of broadband users have no idea how much of their monthly usage allowance they take up via their internet package.

The study also indicated that 27 per cent of users admit that they do not know what their allowance is, leaving them open to be penalised by their ISP for exceeding the limit of their contract unknowingly.


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