A new voice over internet protocol (VoIP) system will be installed by Empire Cinemas in an attempt to improve and increase the efficiency of its customer service.

The initiative will replace the cinema firm's current PBX network and will link the head office with 17 theatres across the UK, reports Telappliant.

It is hoped that installing the hardware will save the company money as well as provide a flexible system for answering enquiries and making bookings, according to the technology news provider.

Julian Timm, head of IT at Empire, said: "The financial benefits speak for themselves and were certainly a factor that could not be ignored.

"We envisage we will save almost £100K over the first 12 months which includes substantial line rental, maintenance and call cost reductions."

The news follows reports earlier this week from Get Safe Online that people should not be afraid of putting their information online, but should be aware of the security issues involved in doing so, such as how useful it can be to somebody looking to take over their identity.


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