This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.





IT news articles from ihotdesk
E-mail article
Print article
Complete a contact form
Contact us
Have a representative from ihotdesk call you
Request a
call back


Articles/News

Return to article list

Broadband industry 'promotes itself using unrealistic figures'

Communications
Outsourcing
Product
Project
Security
SME IT
Software services
Get the hotNews RSS Feed
click here

News Archive

Year Category  
2008 Outsourcing 75
2008 Software services 8
2008 Project 3
2008 Security 35
2008 Product 23
2008 Communications 69
2008 SME IT 83
2007 Outsourcing 252
2007 Software services 165
2007 Project 158
2007 Security 120
2007 Product 146
2007 Communications 82
2007 SME IT 14
2006 Outsourcing 123
2006 Software services 133
2006 Project 46
2006 Security 120
2006 Product 126

Breaking news from ihotdesk, the home of IT outsourcing in London:
The broadband industry has a tendency to promote itself using theoretical figures, which are not realistic, says one industry expert.

Category SME IT
28 March 2008
 
The broadband industry has a tendency to promote itself using theoretical figures, which are not realistic, says one industry expert.

Online self-help service Broadband Choices made the claims, adding that if the industry continues to practice in this way it is likely to leave customers disappointed.

Michael Phillips, product director with Broadband Choices, said: "A good example is Virgin Media. They recently announced that they're investing in their network so they're offering speeds of up to 50Mb.

"What will happen is – and all internet service providers suffer from this – customers won't get what they're promised."

He added that Virgin Media should have invested in its network, rather than offer the higher speed connection, so that people who are on the 20Mb service already actually start getting 20Mmb.

A recent customer satisfaction survey carried out by impartial price comparison website, uSwitch, found that value for money remained the most important factor for consumers.

Over eight million broadband consumers told uSwitch that they are not sure their provider has them on the best deal, while a further 50 per cent reported being unhappy with the customer service they had received.

ADNFCR-8000229-ID-18527248-ADNFCR© Adfero Ltd
Related articles
'Download speeds still inconsistent'
'Businesses leave IT security gates open'
'Direct marketing for all', thanks to internet
'Check-ups improve PC efficiency'
'Mobile email should decrease work stress'

Read all news