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Outsourcing crucial for telecoms firms |
Breaking news from ihotdesk, the home of IT outsourcing in London: New research has revealed that telecoms firms are reaping the rewards of outsourcing IT and customer services systems. |
| Category IT Outsourcing |
| 19 July 2007 |
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New research has revealed that telecoms firms are reaping the rewards of outsourcing IT and customer services systems. A study from Analysys anticipated a six per cent annual growth between 2005 and 2010 for outsourcing technological and customer relationship management (CRM) systems. The growing popularity of outsourcing for telecoms companies was recently illustrated by the March signing of a ten-year outsourcing deal between IBM Global Services and the Indian firm Idea Cellular. Simon Sherrington, author of the Analysys report, told CRM Today that the benefits of outsourcing were becoming increasingly clear to the telecoms industry. "Outsourcing has become an important weapon in a telecoms operator's strategic arsenal," he said. "An effective and well-managed outsourcing scheme can deliver flexibility, reduce time to market for new services, and help to deliver profit growth for shareholders." He added: "We expect to see a number of operators outsourcing end-to-end network and IT management, particularly those that don't have sufficient scale to match the service investments or the operational efficiencies of larger peers."  © Adfero Ltd |
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