Packaging giant increases outsourcing

Global packing firm Rexam is to expand even more of its IT strategies, reports IT Pro magazine.

The company has implemented new standards for its global IT service delivery, adhering to the IT Infrastructure Library (ITIL) best practice framework.

Jonathan Chapman, global service delivery manager for Rexam, told IT Pro that the decision had been inspired by the impact of outsourcing on its mission-critical systems.

"We've outsourced the core data and network IT, and now we're heading towards outsourcing the IT service management function we've just designed and built," he said.

Mr Chapman confirmed that ITIL had "definitely affected the way we procure outsourced services, where HP has been an invaluable partner in this.

"The operational side is now much more considered from the start, affecting how we draw up a managed service contract in terms of how it applies to the day-to-day running of the company."

He added that outsourcing had allowed for improved security and better monitoring of company performance.

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